Refund Policy

Cancellation

We accept order cancellation before the product is shipped or produced (Within 12 hours of ordering). If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

HOW TO RETURN OR EXCHANGE AN ITEM

To exchange an item, the item must be unworn, unaltered or washed, have all tags intact and include original packaging.

We accept returns and exchanges within 14 days of you receiving the package.

Please arrange with your choice of mailing or courier service to send the package back to us. We will notify you once we receive and process the return.

The shipping cost for the refund or exchange will be supported by the customer.

Exchanges will only be accepted for the same item in a different color, subject to availability. Otherwise it is needed to refund the old item and order the new item as a new order.

Simply email us at support@savielli.com and we will assist you in the process.

REFUNDS

You will be refunded the full amount of the returned item in the same manner your payment was originally made. Shipping costs are not refunded.

To refund an item, the item must be unworn, unaltered or washed, have all tags intact and include original packaging.

We accept refunds within 14 days of you receiving the package.

After we receive the returned product, we will inspect that the product is in the original condition, after that we will proceed with the refund of the payment.

The shipping cost for the refund or exchange will be supported by the customer.

Please note, it can take up to 15 business days for the refund to appear in your account.

DEFECTIVE ITEMS

SAVIELLI undergoes rigorous inspection.

In the unlikely case you do receive a defective item, please contact us at support@savielli.com

We will arrange for you to ship the item back to us free of charge. We will replace the item as soon as possible, subject to availability, or refund you with the original amount.

WRONG ITEMS

If you receive an item different from what you ordered, please contact us at support@savielli.com

We will arrange for you to ship the item back to us free of charge. We will replace the item as soon as possible, subject to availability, or refund you with the original amount.

Please contact our Customer service at support@savielli.com

to get the return address